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The Grover family and crew have been "taking care of us" since day one with our new vessel, circa. 1999. It is evident that they really do care - a rarity in this day and age. Management and staff are knowledgeable AND nice. The organization retains staff pretty much forever which makes for a strong family type atmosphere. The service manager and technicians/mechanics really know their business and the Mercury products. I have a lot of faith and trust in them and their breadth of experience and knowledge. Grover's et al gets my highest endorsement.
Greetings. I hope all is well with you and the crew at Al Grover's.
I wanted to take a minute to thank you and your team for the work you did on the "Old School" last winter. The Imron paintjob and spray rail installation went off without a hitch. I believe the finish is better now than when the boat was built back in 1980!
I appreciated your input in choosing the 'right' deck color. Everyone comments on how much better the boat looks with the tan decks and a white hull.
Please extend our thanks to Jen, who handled getting the boat in and out of the yard and to Willie who did all of the sanding and paint work! I have enclosed custom T-shirts for you, Jen and Willie that we had made for the re-launch!
I am happy to recommend your service to anyone who might have a need. We plan on keeping the "Old School" forever and with the help of your team, we are confident that we can make it happen.
Thanks so much for your call. Yes, I have the boat and everything worked our well. It was a pleasure doing business with you and everyone at Al Grover.
You guys have a great reputation. By chance, my boat is docked to another Seafarer owned by another customer of Al Grover's - Mike Coppabianco. Mike bought his four years ago and spoke very highly of Dante too.
Have a great summer.
All the best,
You recently installed a complete hydraulic steering system in my 32’ Fountain. I am just writing to tell you how happy I am with the service I received from Al Grover’s. This has to be the first time I have had work done on my boat where I did not encounter any problems.
You hauled the boat without doing any damage. The job was completed in a reasonable amount of time so I did not lose half the summer. Your mechanic, Jimmy, did an excellent job. Usually after having work done I have to correct errors that were made or tighten things they forgot about. Jimmy’s work was perfect. He also did a very clean neat job. I am a fanatic about cleanliness on my boat and it came back just as clean, if not cleaner.
You run a first class marina every employee from the receptionist to the boat washer was friendly and pleasant and seemed happy at their job. I will highly recommend Al Grover's to everyone and thank you for making this experience a good one.
To Dante and his Staff at Al Grovers Marina:
I would like to thank you. Dante and your wonderful crew. It was a pleasure as well as experience having my boat repaired at your Marina. The staff was very helpful and knowledgeable. They kept me up to date whether the news was bad or good, they always let me know the progress on my boat, and everyone was very polite as well friendly. I am very pleased with your service. I would recommend Al Grover’s to anyone who has a boat. At least I know a place to get a good cup of coffee and some snacks.
I just wanted to drop you a short note to tell you how pleased I am with the performance of my boat and with the job you did installing my engines. You delivered more that you promised and delivered the finished product ahead of schedule. A trait not found too often in business dealings today.
Pete was absolutely terrific. He worked on my boat, checked small details, replaced any questionable items with care and precision. No corners were cut, no detail was sacrificed for the sake of time. He treated my boat. As if it were his own.
Once again, thanks to you and your staff for a quality job well done.
I would like to say to you and your staff, “GREAT JOB and THANK YOU” for your professionalism!! When I brought my 38 foot, Searay Sundancer into Al Grovers Marina, I thought that the damage done to my boat would never be able to be fixed!! I was 100% wrong!!
From day one. When my shattered boat was brought into your marina, you and your staff went to work to fix my boat like it was your own!! The way that Paul, the girls and all of your workers run your operation should definitely be commended. I have been to many marinas and have never seen one run so smoothly!! Everyone who works for you, Dante, has the same mentality that you have. Make the customer happy and give them the best product which is what they are paying for. With me, I was never given any nonsense about the steps in fixing my boat. Every question that I asked was always answered and most of all. My boat was given back to me better than new. I know that fixing the radar arch was not an easy project but your team put It back together in such a way that I cannot even see where the damage was done!!
What impressed me the most is that you never asked me for any type of up front money. You had no problem waiting for the insurance checks to arrive before any type of payment was made. I kept kidding around with you by saying that I was waiting for something to go wrong but I am convinced that nothing will!!
To sum this up Dante, my wife, my kids and I would once again like to thank you and your staff for such a great job. You definitely turned a very bad situation into a good one!! I would recommend your marina to every boater out there. Keep up the great work!!
Brad M. Hulkower
Far too often telephone calls are made or letters written to relate complaints or problems. It seems as if we never take the time to issue praise for a job well done.
In this instance, I would like to take a moment of your and my time to let you know that the service, effort and dedication of your staff are appreciated by my family and myself.
This year was my first experience with using Grovers High & Dry Marina. We have found your staff to be extremely knowledgeable and hardworking; weather its Paul or Jim in service or Jennifer in the office or Mark in sales (not to leave others out just not sure of all the names). The attention to detail and genuine desire to get the job done and done right is first rate. They will go out of their way to assure that the work is done on time and that we are completely satisfied. It is also great to see an owner with as much passion and care about his business as you do. In summary, your staff is a great asset to Grovers High & Dry Marina and we recognize their outstanding performance on your behalf. This is truly a place we would and will highly recommend to anyone.
Charles J Bergmann
15 years ago, my neighbor Joe said "use Grover's, I think you will be pleased with their service". Great advice! You have serviced my Sea Rays, and dealt with emergency repairs on a timely Banner. Never lost a weekend!
Your staff from Jen, (ladies first), Paul, my Capt. Norman, are always a pleasure to talk to as they handle many of the items that I may call about. From picking up my boat, if I can't get it to you, to delivering it back shrink wrapped for the winter, you really provide great customer service!
Currently, I just spoke with you regarding some issues about the Tiara that I bought from you and once again you replied "not a problem"!
I am sending this letter so that you can post on Facebook or in your office. I just wanted to let you know I appreciate your service and when the new neighbor moves in next to me rest assured I will recommend them to Grover's.
Sincerely, Allan Mohr DDS
Repowered at Al Grovers 15 years ago and cannot say enough about the team they have (and still have) there!